IT Service Desk
IT Service Desk
The IT Service Desk is the first point of contact for IT Services and support for students, staff and visitors to the University.
Support is available through many ways:
- Online through
- Telephone at 01494 605000 or ext 5000 from a University phone
- Visit the Service Desk
- High Wycombe Campus, Gateway Building, 2nd floor by the library
- Uxbridge Campus, 1st floor by the library
You can find answers to common tech queries and detailed user guides enabling you to self-resolve issues via the on the DTS Self-Service Portal. You can also type in your question on the search bar or go to relevant service area on the subpages to find the knowledge resources. Guidance on how to use the Self-Service Portal can be found .
Opening hours
Term time hours (mid Sept – mid June)
| Days | Hours |
| Monday to Friday | 8am - 5pm |
| Saturdays | 8:30am - 1pm |
| Sunday | Closed |
Summer time hours (mid June – mid Sept)
| Days | Hours |
| Monday to Friday | 8am - 5pm |
| Saturdays | 8:30am - 1pm |
| Sundays | Closed |
Service Desk Locations
- High Wycombe Campus: 2nd floor by the Library, Gateway Building
- Uxbridge Campus: Library 1st Floor
DTS Self-Service Portal
The DTS Self-Service Portal is designed to make tech support and services more accessible, efficient, and user-friendly. The portal allows students and staff to:
- Find knowledge items to self-resolve issues
- Log a ticket or submit a request with Service Desk
- Track the progress of your ticket (including how to view and request updates, share, close, reopen and provide feedback on tickets)
- Access our extensive knowledge base on DTS services
Below is a video on how to use the Self-Service Portal.
Read a user guide on how to use the Self-Service Portal.
What do the IT Service Desk provide support for?
We have listed below some key areas. Please contact the Service Desk for further advice on any topic not mentioned.
- Password Management
- Multi Factor Authentication (MFA)
- Connecting to the University Wi-Fi (eduroam)
- Guidance on How to Access AppsAnywhere
- Advice and assistance with Printing, Copying and Scanning
- Data storage via your BNU One Drive or Network Drives
- Guidance on accessing your BNU Email
- Advice on what Free Software is Available
- Troubleshooting Blackboard login issues
Information about the IT Service Desk
The IT Service Desk is the first point of contact for most IT issues. We are here to help you and will do this in the best way we can, this might be to resolve your issue during that first conversation or possibly passing it onto a specialist who can.
What you can expect from us…
- An approachable team willing to assist as much as we can.
- We will gather the information that is required for a quick resolution to the request/issue.
- We will log your issue/request in our ticketing system and give you the reference number for any correspondence that is required.
When contacting the IT Service desk
To assist you and resolve your IT issue or request in a timely manner, please note that the below information is required:
- Your BNU Username
- Your contact details
- Your computer details – the make, model and PCID (for a University device)
- An explanation of the issue/request with information such as error screenshots, error details, required approvals, etc.
- Please explain the impact of an issue and the associated urgency.
- If it is a University desktop, its location
If you are a new student, we recommend you to review the existing self-help guides and relevant IT web pages as automated solutions may already exist.
