Two students sat down talking to a member of the Student Hub team.

Student Hub

Student Hub

The Student Hub is your central point of contact for a wide range of services designed to support you throughout your time at Buckinghamshire New University. From Wellbeing to Financial advice, to General and International support, we are here to help you navigate every aspect of student life. Our goal is to ensure you have access to all the support you need to succeed in your studies and enjoy a fulfilling university experience. We are your central point of contact to connect you with the appropriate team. 

The Services we offer include:

FAQs

Please call or e-mail us using our contact details below or come and visit us at our office. 

Please email us using our contact details below. Please provide your Student ID number and what organisation you require the letter for. 

You will need to contact your faculty office to discuss interrupting your study, withdrawing or transferring course - if you would like advice on personal circumstances you are welcome to contact the Students' Union Advice Centre and book an appointment by e-mail鈥SUAdvice@bnu.ac.uk鈥痮r over the phone - High Wycombe鈥01494 603 016鈥痮r Uxbridge鈥01494 605 180. 

You can apply online at鈥. You鈥檒l need to create an account and if needed include details of your household income along with your parent鈥檚 or partner鈥檚 details in order to support your application. 

Once Student Finance have assessed your application they will send you a letter showing what you are entitled to along with a declaration which you will need to sign and send back. 

If you haven鈥檛 received this, it is likely your application is still being assessed. You can find out by calling Student Finance England on鈥0300 100 0607. 

If parents are involved in the application, please make sure they have given required consents and have returned the documentation requested of them. You can check if your application has been processed from your online account as your application will show as 鈥渁pproved鈥. This usually takes around seven working days from receipt. 

If you haven鈥檛 received your letters in the post (please allow 7-10 working days for arrival) there is the option to view them through your online account. You can select 鈥榁iew Correspondence鈥 and a list of things that have been sent/received should appear. You are then able to print them off. 
 
You will need to make sure you have enrolled with BNU before Student Finance can make your first payment - you will need to take your Student Finance Entitlement letter with you to your enrolment session, so please make sure you keep this safe. 

If you forget to bring this to your enrolment session please bring a copy to us at The Student Hub as soon as possible. 

Once you鈥檝e registered, BNU鈥痺ill let Student Finance know you鈥檙e attending and will make your payment. 

It can then take two to three working days for the money to reach your account. Student Finance will pay any Maintenance Grant or Maintenance Loan you鈥檙e entitled to into your bank account and pay your Tuition Fee Loan directly to the University. 

Check that you have signed and returned your declaration and that no other information Student Finance require is outstanding. 

Contact numbers for Student Finance: 

  • England鈥0300 100 0607
  • 奥补濒别蝉鈥0300 200 4050
  • Northern Ireland鈥0300 100 0077 

If you are still having problems please contact Student Hub by phone鈥01494 522 141鈥(贰虫迟别苍蝉颈辞苍鈥3020鈥疕igh Wycombe,鈥4470鈥Uxbridge) or e-mail鈥students@bnu.ac.uk. 

For information on the nursing NHS Nursing Bursary please take a look at the鈥bursaries and scholarships鈥痵ection of our website. 

Our Students' Union Advice Centre is on hand to offer support for a number of issues including: 

  • accommodation,
  • money,
  • legal matters,
  • personal,
  • international and European student problems. 

Situated in the North Wing on the ground floor at High Wycombe and the first floor at Uxbridge you can book an appointment in person at the office, over the phone on鈥01494 603 016鈥痜or High Wycombe and鈥01494 605 180鈥for Uxbridge or via e-mail鈥SUAdvice@bnu.ac.uk鈥- please also check out

You can also contact our鈥Counselling Service鈥痮谤鈥Multi-Faith Chaplaincy. 

The electoral register lists the names and addresses of everyone who is registered to vote. To be able to vote in High Wycombe, you have to be registered on the Wycombe District Council Electoral Register. Students can be registered to vote at both their term time and home addresses if they are in different local authority areas. 
During the Summer of 2014 the registration system changed. Previously, one form was used for registering everyone who lived at one address. Each individual is now responsible for their own voter registration. 
There are two versions of the electoral register: 

The Full Register 

The full register lists everyone who is entitled to vote. This is only used for: 

  • electoral purposes,
  • the prevention and detection of crime
  • checking your identity when you have applied for credit. 

The Edited Register 

The edited register can be bought by anyone who asks for a copy and may use it for any purpose. You can choose to opt out of the edited register during the registration process. 

Who can vote? 

Any British, Irish or citizen from a qualifying EU or Commonwealth Country who is at least 18 years of age can vote in elections if they are on the electoral register. 

If you are a citizen of a European Union (EU) country and resident in the UK, you are eligible to register to vote in UK elections, although there are restrictions on the types of elections you can vote in. 

For UK students who are living away from home during term time in a different Local Government area, you are entitled to register twice - once at your home address and once in the Local Government area where your term time address is. However, you can only vote once in any single election. 

How do I find out if I鈥檓 already on the electoral register? 

For 2016, the majority of people who are already registered on the electoral register in High Wycombe will be automatically registered under the new system. All Councils will carry out a data matching exercise with the Department of Work and Pensions in early summer and where a person鈥檚 details match, they will remain registered for 2016 and do not need to take any action. 

For a number of people their data will not match and therefore will need to re-register, and this will be the case for a number of students. It is your responsibility to ensure that you are on the electoral register if you wish to vote in High Wycombe. 

To double check whether you are on the electoral register or if you have any queries, contact: 

Wycombe District Council 

How do I register or update my details? 

If you meet the conditions for registering to vote, you can visit鈥鈥痶o get on the local electoral register or update your details.鈥痀ou will be required to provide personal details including your date of birth and your national insurance number. If you are not able to register online, you can download postal forms from the above link or request these from the local Electoral Office. 

If you move term time accommodation whilst at University you should update your details with your new address. 

If you choose to vote at your home address and this is not in High Wycombe, you will need to arrange either a postal vote or proxy vote with the council where your home address is located. 

To vote in High Wycombe you must be registered on the Register of Electors with Wycombe District Council. 

What happens if I don鈥檛 register? 

If you meet the conditions for registering to vote and you are asked to register, you have to do so. If you don鈥檛 register, your local Electoral Registration Office could fine you. You need to be on the electoral register to be able to vote in all UK elections and referendums; however you do not have to vote if you don鈥檛 wish. Not being registered may affect your credit rating. 

Who should I contact for more information? 

Wycombe District Council 

You should contact our Inclusion, Diversity and Disability team, situated in the North Wing N.11 on the first floor at High Wycombe and the first floor at Uxbridge.鈥疶he contact number is鈥01494鈥605 049鈥痑nd the e-mail address is鈥inclusion@bnu.ac.uk. 

Contact us

If you have any other questions to ask or need to get in touch, feel free to email us at鈥students@bnu.ac.uk, call us on鈥01494 603 020 or pop in and see us in person.鈥疻e're here to support you every step of the way! 

High WycombeUxbridgeAylesbury
Call: 01494 603 020Call: 01494 522 141 Ext. 4470Call: 01494 522 141 Ext. 6307

Opening hours:

  • Monday - Thursday: 9am - 5pm
  • Friday: 9am - 4.30pm
  • Saturday and Sunday: Closed

Location: Ground Floor, In the Atrium 

Opening hours:

  • Monday - Friday: 9am - 5pm
  • Saturday and Sunday: Closed

Location: Floor 2 helpdesk 

Opening hours: 

  • Monday & Tuesday: 9am - 5pm
  • Wednesday - Friday: Inclusion Team
  • Saturday and Sunday: Closed

Location: A2.29

 

Our friendly staff are always ready to assist you with any queries or concerns you might have. Out of hours, you are welcome to email us, detailing your student ID number and a contact phone number, which we will pick up on our next working day. 

Stay connected with us through our social media channels. For the latest news, events, and opportunities, follow us on鈥,鈥鈥痑苍诲鈥. 

Students and staff in Student Hub
Students and staff in Student Hub